1. Returns Eligibility Products are eligible for return if they meet the following conditions:
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Returned within 30 days of receipt.
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Items must be unused, undamaged, and in their original packaging, including all accessories and documentation.
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Items must not be marked as final sale or non-returnable on the product page.
2. Initiating a Return To initiate a return, please contact us at retroboyplus@gmail.com with your order number and reason for return. Our team will provide you with the designated return address in Germany and further instructions.
3. Return Shipping Costs Customers are responsible for the return shipping costs unless the item received was defective, damaged, or incorrect. We recommend using a trackable shipping service to ensure safe delivery. We are not responsible for returns lost during transit.
4. Inspection and Refund Process Once the returned item is received and inspected:
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If the item meets our return criteria, we will process a refund to the original payment method within 7-10 business days.
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If the item does not meet our return criteria (e.g., damaged, incomplete, or not in original packaging), we reserve the right to deny the refund or issue a partial refund at our discretion.
5. Non-Returnable Items The following items are not eligible for return:
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Items marked as final sale or non-returnable on the product page.
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Gift cards or digital downloads.
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Items damaged due to misuse, neglect, or unauthorized modifications.
6. Refunds for Lost or Damaged Packages If your package is confirmed as lost or damaged during transit, we will issue a refund or replacement at our discretion. Customers must report such issues within 7 days of the delivery date.
7. Customs and Duties For international returns, customs fees, duties, and taxes incurred during the return process are the responsibility of the customer and will not be reimbursed.
8. Exchanges We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.
9. Contact Us For any questions or concerns regarding returns or refunds, please contact us at retroboyplus@gmail.com. We are happy to assist you!
By purchasing from our store, you acknowledge and agree to this Return and Refund Policy.
